Thank you for choosing us for your orders! We strive to ensure a smooth and efficient delivery process for all our customers. Please review the details below regarding our postage and delivery policies:
Order Processing Time:
All orders are carefully packaged and sent within 3 business days of receiving the order. You will receive a confirmation email once your order has been dispatched.
Delivery Method:
Deliveries are sent via standard post through Australia Post. Tracking details will be sent directly from Australia Post to the phone or email address you provided during checkout, allowing you to monitor your order every step of the way.
Express Post Option:
If you need your order urgently, we can arrange express post upon request. Please reach out to our team before placing your order to confirm availability and additional costs. You can reach our team via our contact page – https://www.bowerbirdbride.com.au/contact/.
Exclusions:
Please note that confetti cannons cannot be sent via express post due to shipping restrictions. These items will only be sent through standard post.
Free Shipping Policy:
Enjoy free Australia-wide delivery for orders totalling over $150 after discounts. This offer applies automatically at checkout, so you can shop worry-free without any hidden fees.
Delivery Times:
Standard delivery times vary depending on your location. Most orders are delivered within 3-7 business days after dispatch. Remote areas may take a little longer. Express post orders typically arrive within 1-3 business days after dispatch.
Additional Information:
If your order does not arrive within the estimated timeframe, please contact us with your tracking number, and we will assist you promptly.
We are committed to providing a seamless and enjoyable shopping experience. If you have any questions about our postage and delivery services, feel free to contact our team via our contact page https://www.bowerbirdbride.com.au/contact/
Notes for our NEW ZEALAND Customers
Exclusions:
We cannot post confetti cannons or any bundles that include confetti cannons due to air freight laws to New Zealand.
If you have ordered any of these items, we will contact you and either refund your order or substitute with another item.
Delivery Method and Expected Delivery Times:
Deliveries are sent via standard international post through Australia Post. Tracking details will be sent directly from Australia Post to the phone or email address you provided during checkout, allowing you to monitor your order every step of the way. Australia Post estimated delivery time pending your location is 4-7 business days. Remote areas allow more time.
GST/Tax:
All items on our website are priced in AUD$ inclusive of GST. Once your address is added at the checkout the GST will be removed but items will still be in $AUD. Be aware of your current conversion rate with your bank or payment service.
New Zealand doesn’t not charge GST on goods items under NZ$1000. You may be liable for local taxes and duties if you go over these limits. You are responsible for these charges.
Undeliverable Orders:
If NZ Post or courier cannot deliver you order, it will be returned to us, please check your address and email/phone contact before placing your order.
Please be aware there will be a delay during transit before we can assist you with options.